Virgin Blue has been doubly honoured for its commitment to exceptional customer service when the airline was awarded the national Customer Service Institute of Australia's 2008 'Australian Service Excellence Award for Large Business' as well as being presented with the prestigious 'Best of the Best' award.
The Customer Service Institute of Australia (CSIA) is Australia's peak customer service organization which is driven by and committed to the
development of people, systems and standards to improve customer service. The CSIA awards recognise, promote and reward excellence, professionalism, outstanding achievement and innovation in customer service.
Virgin Blue's jubilant Guest Services, Ground Operations and Guest Contact Centre teams were on hand to personally receive the awards which were presented at a black-tie event hosted by the CSIA in Melbourne overnight.
Virgin Blue Chief Executive, Brett Godfrey, gave credit to the airline's team for their outstanding efforts.
"We are obviously extremely proud to be acknowledged, because delivering outstanding customer service has been a simple aim and a daily part of our culture from day one.
"To be honoured in this way is quite simply due to the exceptional service our team delivers week in week out from the ground to the sky.
"In any day, across Australia from the frontline to our backrooms, they look after the needs of more than 50,000 travelling Guests and many more who are planning holidays, business travel and urgent travel requirements.
"In all industries and especially in one as fast paced as aviation it is the way people respectfully relate to the needs and requirements of others that forms the difference between companies.
"Aviation obviously can also be a high pressure environment when airline operations are sometimes impacted by factors outside of our control. It is how our team collectively deals with these pressures and the genuine concern and care they have for our Guests that truly sets us apart."
CSIA Executive Director, Brett Whitford, said, "With customer expectations continually rising, the wider business community is becoming aware of the value and role that customer service plays in achieving business success.
"Virgin Blue has demonstrated that they are leaders in customer service and are very worthy winners of our awards. Indeed all our winners and finalists are working hard towards service excellence and their achievements in customer service have shown a true commitment to putting the customer first in today's competitive business climate."
For further information on the CSIA Awards visit www.csia.com.au.
